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RETURNS AND CANCELLATIONS
If you cancel an order with us in accordance with clauses these Terms and Conditions, we will reimburse to you all payments that we have received from you in respect of that order, including the costs of delivery and return of any Products (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Products that have been delivered to you must be returned without undue delay (and in any event not later than 14 calendar days after you have exercised your cancellation right) to the address: Itiya Studio click here to request address.
And please, you must make sure that any return of Products to us complies with the following:
Products that you return to us should be sent back to us in the condition you received them in, together with the original packaging and all price/brand tags.
We inspect all Products that have been returned to us.
While you can try on Products at home (but not outdoors) as you would in a store, you must not actually wear them for any other purpose or go out with them if you plan to return them to us.
When you try on any of our Products, please be careful with it by making sure you do not use unnecessary force and not wearing any make-up perfume, cologne, deodorant, or antiperspirant (since these can leave behind scent marks).
Unless it was delivered to you in the same condition, if a Product is returned to us worn, used, soiled, washed, damaged, or in an unsaleable condition, or if you do not follow these requirements, we may not be able to provide you with a refund and may have to send it back to you and ask you to cover the delivery costs (or, alternatively, we may choose to reduce any refund to which you are entitled to reflect any reduction in the value of a Product).
We may make a deduction from the reimbursement for any loss in value of any Products supplied if that loss is the result of unnecessary handling by you.
We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied, or, if earlier, no later than 14 days after the day that you provide evidence to us that you have returned the Products to us (or, if no Products were supplied, no later than 14 days after the day on which we are informed about your decision to cancel your contract with us). We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Other circumstances where you can end your contract with us. You can also end your contract with us if we have told you about an error in the price or description of a Product you have ordered and you do not wish to proceed, if there is a reasonable likelihood that the delivery of your ordered Products will be significantly delayed because of events outside our control, or you have a legal right to end the contract because of something we have done wrong. In any of these circumstances, you will need to let us know that you wish to end the contract with us by contacting us (You can write to us by email at firstname.lastname@example.org or by post to Itiya Studio please click here to request address) in which case we will refund you in full for any Products that have not been provided to you.
If we have not received your payment but you have already received the ordered Products, you must pay for those delivered Products within 30 calendar days of your receipt of them or return them to us as soon as possible (if so, you must keep those Products in your possession, take reasonable care of them, and not use them before you return them to us). In these circumstances, please return those Products to the address: Itiya Studio please click here to request address.
You must make sure that any such return complies with the requirements set out in these Terms and Conditions. If you do not return the Products in these circumstances and have not paid for them, we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.
How to exercise your cancellation right
To exercise your right to cancel as described in these terms, you must inform us of your decision to cancel this contract by way of a clear statement to us before the 14-day cancellation period has expired using the contact details provided.
Right to change your mind
For most Products bought through our Website, you have a legal right to change your mind (without giving any reason to us for doing so) within 14 calendar days of the day on which the ordered Products were delivered to you (unless your order is split into several different deliveries over different days, in which case you can exercise this right until 14 calendar days after the day the last instalment of the order was delivered to you) and receive a refund.
Certain Products cannot be returned to us for refunds
These include any bespoke, specifically tailored, or personalised Products made specifically for you or customised for your order, and any underwear, swimwear, or jewellery if the hygiene seal or any other label on it has been tampered with, broken, or is otherwise not intact. Nothing in these Terms and Conditions is intended to affect your statutory rights.
Suspicious or fraudulent activity
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders with us in future. If this happens to you and you think that we have made a mistake, please contact us using the contact details provided.
We will try to resolve any complaints or disputes with you quickly and efficiently.
If you are unhappy with any Products you receive, our service to you, or any other matter for which we are responsible, please contact us as soon as possible using the contact details: write to us by email at email@example.com or by post to Itiya Studio Ltd. Please click Here for the address. If we cannot resolve any dispute with you via our internal complaint handling procedure, we will let you know this in writing.
Our return address
If you are returning Products to us in accordance with these Terms of Sale, please (unless we inform you in writing otherwise) send them to the Itiya Studio. Please click Here for the address .
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