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ITIYA STUDIO Terms and Conditions




This website is operated by ITIYA STUDIO. Throughout the site, the terms “we”, “us” and “our” refer to ITIYA STUDIO. ITIYA STUDIO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “T&Cs”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.




By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.



If you cancel an order with us in accordance with clauses these Terms and Conditions, we will reimburse to you all payments that we have received from you in respect of that order, including the costs of delivery and return of any Products (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Products that have been delivered to you must be returned without undue delay (and in any event not later than 14 calendar days after you have exercised your cancellation right). Click here to request address.


And please, you must make sure that any return of Products to us complies with the following: 

  • Products that you return to us should be sent back to us in the condition you received them in, together with the original packaging and all price/brand tags.

  • We inspect all Products that have been returned to us.

  • While you can try on Products at home (but not outdoors) as you would in a store, you must not actually wear them for any other purpose or go out with them if you plan to return them to us.

  • When you try on any of our Products, please be careful with it by making sure you do not use unnecessary force and not wearing any make-up perfume, cologne, deodorant, or antiperspirant (since these can leave behind scent marks).

  • Unless it was delivered to you in the same condition, if a Product is returned to us worn, used, soiled, washed, damaged, or in an unsaleable condition, or if you do not follow these requirements, we may not be able to provide you with a refund and may have to send it back to you and ask you to cover the delivery costs (or, alternatively, we may choose to reduce any refund to which you are entitled to reflect any reduction in the value of a Product).

  • We may make a deduction from the reimbursement for any loss in value of any Products supplied if that loss is the result of unnecessary handling by you.


We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied, or, if earlier, no later than 14 days after the day that you provide evidence to us that you have returned the Products to us (or, if no Products were supplied, no later than 14 days after the day on which we are informed about your decision to cancel your contract with us). We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. 


Other circumstances where you can end your contract with us. You can also end your contract with us if we have told you about an error in the price or description of a Product you have ordered and you do not wish to proceed, if there is a reasonable likelihood that the delivery of your ordered Products will be significantly delayed because of events outside our control, or you have a legal right to end the contract because of something we have done wrong. In any of these circumstances, you will need to let us know that you wish to end the contract with us by contacting us (You can write to us by email at or by post to Itiya Studio Ltd Unit 10, The High Cross Centre, Fountayne Road, London N15 4BE)  in which case we will refund you in full for any Products that have not been provided to you.

If we have not received your payment but you have already received the ordered Products, you must pay for those delivered Products within 30 calendar days of your receipt of them or return them to us as soon as possible (if so, you must keep those Products in your possession, take reasonable care of them, and not use them before you return them to us). In these circumstances, please return those Products to the address:, Click here to request address..


You must make sure that any such return complies with the requirements set out in these Terms and Conditions. If you do not return the Products in these circumstances and have not paid for them, we may collect the Products from you at your expense. We will try to contact you to let you know if we intend to do this.


How to exercise your cancellation right

To exercise your right to cancel as described in these terms, you must inform us of your decision to cancel this contract by way of a clear statement to us before the 14-day cancellation period has expired using the contact details provided.

Right to change your mind

For most Products bought through our Website, you have a legal right to change your mind (without giving any reason to us for doing so) within 14 calendar days of the day on which the ordered Products were delivered to you (unless your order is split into several different deliveries over different days, in which case you can exercise this right until 14 calendar days after the day the last instalment of the order was delivered to you) and receive a refund.

Certain Products cannot be returned to us for refunds

These include any bespoke, specifically tailored, or personalised Products made specifically for you or customised for your order, and any underwear, swimwear, or jewellery if the hygiene seal or any other label on it has been tampered with, broken, or is otherwise not intact. Nothing in these Terms and Conditions is intended to affect your statutory rights.

Suspicious or fraudulent activity

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders with us in future. If this happens to you and you think that we have made a mistake, please contact us using the contact details provided.

We will try to resolve any complaints or disputes with you quickly and efficiently.

If you are unhappy with any Products you receive, our service to you, or any other matter for which we are responsible, please contact us as soon as possible using the contact details: write to us by email at or by post to Itiya Studio Please click here to request address. If we cannot resolve any dispute with you via our internal complaint handling procedure, we will let you know this in writing.

Our return address

If you are returning Products to us in accordance with these Terms of Sale, please (unless we inform you in writing otherwise) send them to the following: the itiya Studio address. please click here to request address.



In the event of the loss of one of our items we reserve the right to charge you up to the RRP of the item via your credit card on file. In the event of returning an item damaged, we reserve the right to charge you up to the RRP but each case will be evaluated individually.

If an item is returned later than the day specified on the order, we reserve the right to charge £25 per day the item/s is late back to us via your credit card on file.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.




Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to use and return to us on the day specified. You agree to return these to us in a good and fair condition on the date stipulated. failure to return to us on the day specified will incur a £30 per day late fee. If you do not return the item to us or return it in an unrepairable condition, we reserve the right to charge your card for the current market value of the item.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.




We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.



Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




In no case shall ITIYA STUDIO , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless ITIYA STUDIO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.



You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us by email at or by post, please click here to request address.

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